Last updated September 5, 2026
The terms that apply to every reservation with Platinum CTS.
These terms apply to every reservation with Platinum CTS (“Platinum CTS”, “we”, “us”), a licensed chauffeured transportation service based in Foley, Alabama (APSC# 4161, USDOT# 4249325, FMCSA# MC-1646878-C). By booking a ride you agree to them. If you have a question about any of these terms, call or text (251) 202-3201 before you book.
Reservations are made by phone, text message or email. A reservation is confirmed once we have your trip details and the required deposit. We prefer at least 24 hours notice, and we accept last-minute bookings whenever a chauffeur is available. After booking you will receive a confirmation by call, text or email, a reminder at least 12 hours before pickup with your chauffeur’s name and vehicle, and a message when your chauffeur is on the way.
Our standard rate is $125 per hour. Airport transfers are quoted by pickup and drop-off location and confirmed when you book. A deposit is required to hold every reservation and is applied to the final fare. We accept cash and major cards. Tolls, parking and other third-party charges incurred during your trip may be added to the fare.
Call or text us as soon as your plans change and we will do our best to accommodate you. If you cancel a confirmed reservation, your deposit may be forfeited depending on how much notice you give; the cancellation terms for your trip are confirmed at the time of booking. Trips that run longer than reserved are billed at the hourly rate.
Your chauffeur plans to arrive at least 15 minutes before the scheduled pickup time. Please be ready at the scheduled time and keep your phone nearby so we can reach you. For airport pickups we track your flight and adjust for delays. Extended waiting beyond the scheduled pickup time may be billed at the hourly rate, and a passenger who cannot be reached may be treated as a no-show.
Our SUVs carry up to seven passengers. Everyone must wear a seat belt, and Alabama law requires an appropriate child safety seat for young children, so please tell us when you book if children will be riding. Smoking and vaping are not permitted in our vehicles. Alcohol is permitted only where allowed by law and at the chauffeur’s discretion, and never for anyone under 21. The chauffeur may end a trip without refund if a passenger’s behavior is unsafe, abusive or unlawful.
Passengers are responsible for damage to the vehicle caused by their party and for cleaning costs beyond normal use, such as spills, stains or illness. Any such charges will be explained to you and billed to the card or party on the reservation.
Your chauffeur will load and unload luggage and store it securely. Please check the vehicle before you leave. We will make every reasonable effort to return items left behind, but we are not responsible for lost, damaged or forgotten belongings.
We do our best to keep every trip on schedule, but we cannot be responsible for delays or missed connections caused by traffic, weather, road closures, accidents, airline or venue schedules, or other events beyond our control. Fares are not refunded for such delays.
Platinum CTS carries the insurance required for a licensed passenger carrier in Alabama. To the fullest extent permitted by law, our liability for any claim arising from a reservation is limited to the amount paid for that reservation, and we are not liable for indirect or consequential losses.
The content of this website is provided for information about our services. Rates, service areas and amenities may change; the terms confirmed when you book control your reservation. Your use of the website is also covered by our Privacy Policy.
These terms are governed by the laws of the State of Alabama. We may update them from time to time; the date at the top of the page shows when they were last revised, and the version in effect when you book applies to your reservation.
Platinum CTS, Foley, Alabama. Call or text (251) 202-3201 or email garrettwhite@24-cts.com.
